Refund policy

25% SMS Exclusives promotion — store credit only

Refunds for items purchased with the 25% SMS Exclusives promotion are issued as store credit only, not to the original payment method, except where required by law. Returns must be requested within 30 days of receipt, and items must meet the condition and return-authorization requirements below. This promotion is an exception to the sale-item exclusion below. Other purchases follow our standard return policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Provided that the merchandise remains in original condition: unworn, unwashed and tags intact, we facilitate complementary exchanges and accept returns for store credit at no additional cost. For purchases outside the 25% SMS Exclusives promotion, should you choose a return to the original method of payment, there is a shipping fee of $7.50.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to adjust returns if original items are not received in new condition. 

To start a return, you can contact us at contact@americanlineage.com. Please note that returns will need to be sent to the following address: 2020 Columbia Avenue, #139, San Diego, CA 92101

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not refund original shipping charge.

You can always contact us for any return question at contact@americanlineage.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards, except for eligible items purchased with the 25% SMS Exclusives promotion, which may be returned for store credit as described above.

Exchanges
Should you wish to make changes to an order due to a change of preference, sizing discrepancy, or style preference, we accommodate such requests without inconvenience. Provided that the merchandise remains unworn, unwashed, and with tags intact, we extend the courtesy of complimentary exchanges and free returns for store credit.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds for items purchased with the 25% SMS Exclusives promotion will be issued as store credit within 10 business days, except where required by law. For other purchases, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@americanlineage.com.